Capabilities
Omnichannel
Seamlessly integrate calls, WhatsApp, web chat, email and SMS into a single agent desktop for efficient engagement.
Automation & AI
Leverage intelligent routing, IVR, chatbots and knowledge bases to automate routine tasks and reduce wait times.
Telephony & PSTN
Connect via SIP and PSTN with local integrations to Tanzanian carriers for superior call quality and reliability.
CRM Integration
Integrate with your CRM and ERP systems to provide agents with full customer context and 360° view.
Security & Compliance
End‑to‑end encryption, role‑based access and data residency options to meet regulatory requirements.
Analytics & Reporting
Real‑time dashboards and historical reports provide insights into agent performance, customer satisfaction and KPIs.
Built for Tanzania
- Local PSTN/SIP integration with major Tanzanian carriers for clear, cost‑effective calls.
- On‑premise or locally hosted deployments ensure data sovereignty and low latency.
- Full Swahili language support across voice, chat and self‑service interfaces.
Proven Capacity
200+
Concurrent calls
5+
Channels supported
99.9%
Uptime SLA
24/7
Local support